Customer Service Specialist

Recruitment for

our client - international company – for the position: Customer Service Specialist.

Your responsibilities

• Orders handling (orders, deliveries status, managing invoices, credit notes, debit memos, before Q requests through SalesForce).
• Meet legal and other requirements on the local markets.
• Improve the processes increase reliability and efficiency.
• Claims and returns processing including follow up
• Complaints and returns processing including follow-up
• Cooperation with production plants, scheduling functions, other customer service teams and overall functions.
• Cooperation with sales teams (incl. prices, MOQ, ROF etc.) to allow an optimal and constant supply of products and to be the gatekeeper of the service level agreements.
• Participate in meetings with sales team to discuss specific cases.
• Collaboration with warehouse/logistics.
• Reports creation to monitor incomplete orders, complaints, backorders, billing blocks, incomplete invoices, etc.
• Batch approval process based on customer requirements.
• Cooperation with Global Master Data team in terms of keeping all customer data correct in the system including ship-to, customer material numbers creation and new material activation.
• Documentation management.

Employer requirements

• Fluent spoken and written English, other language skills are considered as an advantage
• Experience in customer service
• Proficiency in Microsoft Office software (Excel, Word etc)
• SAP and SalesForce knowledge will be a plus
• Proactive personality and strong ability to execute with a positive attitude
• Teamwork attitude
• Excellent problem solving and communication skills
• Strong customer focus and ability to communicate positively and solution-oriented
• Experience in international environment.
• Precise and timely compliance
• Work independently, ability to exercise effective judgement, sensitivity to manage unexpected situations
• Ability to implement changes
• Limited travels: customers/ internal meetings

Recruitment stages

• Your CV undergoes initial screening by our recruiters
• We e-mail you to ask if we can send your CV to the Employer
• Check if the message is not in your SPAM folder
• Having received your consent, we send the CV to the Employer
• The Employer analyzes and evaluates your CV
• If the Employer is interested, they will contact you